FAQ


Frequently Asked Questions 

 

Looking for more info about a product, service, or pending order? Please refer to our FAQ below for some quick answers. We welcome emails to contact@oliandfetch.com.

Can I request a custom size in the notes at checkout?
Yes. Please provide as much info as possible.  
Can I pickup locally?
For a limited time FREE delivery on orders within the Greater Edmonton Area (Edmonton, Sherwood Park, St. Alberta, Stony Plain, and Spruce Grove). 

When will my order be shipped? 
Premade Collection items will ship in approx. 1-2 business days. This includes premade collars, bandanas, waste bag holders, and bowties and sailor bows. Custom orders take approx. 2-3 days for creation prior to shipment. If your order contains both premade and custom items, the entire order will ship together in 2-3 days once all item(s) are completed.  
Return Policy
Returns are accepted on unworn/unused stock merchandise in original condition with tags attached. Please note that items are no longer eligible for return or exchange if the original tags have been removed.  Return shipping is at buyer's expense.  
Warranty
The safety and well-being of you and your dog is our number one priority, which is why all metal hardware components are warrantied against breakage for the life of the collar. In the rare event that a metal component fails, it will be repaired free of charge or replacement hardware will be mailed. All required shipping for collars to be repaired is at buyer's expense. Please note that the finish on plated metal hardware components can wear with use and change colour over time - this is normal and not covered by the hardware warranty. For safety purposes, dogs should always be supervised while wearing collars and all fittings should be inspected regularly. For more information on how to proceed with a warranty repair, please email contact@oliandfetch.com.   
Look of leather over time
Due to leather being a natural, porous product, I prefer to use dyes which will change the texture and colour over time.  This is normal, and will add to the character of the leather.   The degree and rate of change will vary from piece to piece, as it is affected by environment such as exposure to moisture, conditioning and care products, and even your dog's own unique hair and skin oils. To preserve the true colour longer, remove the items before swimming or exposing to moisture. Despite any colour changes, when properly cared for the integrity and durability of leather will remain for many years.